Complaints

At the customer service desk of Global Furniture Corp a customer was complaining about the dining room suite he had bought.

He explained to the assistant that the legs of the suite did not reach the floor. The GFC man said that he was sorry but that was one of the new symphony range designed to dazzle and mezmirise diners with its bright finish; it was supposed to be like that. Furthermore, it was the floor that was at fault.

The customer left the store very unhappy. So unhappy he told all his friends who told all their friends etc.

GFC’s sales dropped. Their shares dropped. The corporation went into receivership so fast their feet did not touch the floor.
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You are only as good as your last performance.

In the complaints department of the Giant Broadcasting Corporation a small group of licence payers were complaining that on documentary programmes the words were not reaching their ears. They saw the flashing images and could see the narrator’s lips move but could not receive the words because of very loud music and weird sounds.

The corporation man told them their ears must be at fault because while they had had one or two similar complaints these also must be people whos ears were too far away. Or it was the fault of the television set.

Meanwhile the two major political parties of the country were considering a severe cost cutting excersize for the Corporation and its’ Trust were under scrutiny and funding was going to be cut. The Corporation said they didn’t hear that because their ears must be too far apart.